Certified Community Directors

CCD: Unit 6 (Conflict resolution and negotiation techniques for boards)

This unit introduces reasons for and impacts of conflict within the board and across the organisation as well as techniques and strategies for negotiation and resolution. This is one of seven units in this self-paced course. Complete all seven to become a Certified Community Director. This unit takes an average of 1.5 hours to complete.

Please ensure you click on all the elements of each page before pressing the "continue" button to obtain completion status.

The cost for Unit 1 of this course is $290.00 (inc. GST). Units 2-7 cost $140.00 (inc. GST) each.

We understand some users have experienced issues accessing this course with Safari. We are working to fix this issue. In the meantime, we recommend using Chrome which is free to download.
  • 01 - Course introduction
  • 02 - What is conflict and how can it impact groups
  • 03 - Responses to conflict
  • 04 - Managing conflict
  • 05 - Understand when to negotiate
  • 06 - Negotiation process
  • 07 - Test your knowledge
  • 08 - Further resources and conclusion
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever